Refund/Return Policy

Thank you for shopping at www.lightharmonic.com. We want the order process to be clear and fair. If something does not fit, arrives damaged, or does not work as expected, please contact us first so we can help through an RMA, exchange, replacement, or support process.

RETURN ELIGIBILITY & TIME LIMITS

Standard Return Window
- Return Period: 30 calendar days from the date you received your item.
- Split Shipments: If your order is delivered in multiple shipments, the 30-day return window is calculated separately for each item or shipment, starting on the delivery date for that specific item or shipment.
- Condition Requirements: Standard returns must be unused, undamaged, and in the same condition as received.
- Original Packaging: Items must be returned with original packaging, accessories, manuals, and documentation.
- Proof of Purchase: Receipt, order number, or proof of purchase is required.

Vehicle Compatibility Issues
- Compatibility Exchange Window: If a product does not fit your vehicle or configuration, contact us within 30 calendar days from the delivery date for that item.
- FREE Exchange Program: We can help verify fitment and, when appropriate, arrange an exchange for the correct compatible product.
- No Restocking Fee: Pre-approved compatibility exchanges are exempt from restocking fees.
- Return Required for Refund: If you prefer a refund instead of an exchange, the product must be returned through the approved RMA process before a refund can be approved.

RETURN PROCESS & REQUIREMENTS

MANDATORY: RMA Number Required
- Contact First: All returns must be pre-authorized by contacting customer service.
- RMA Number: You will receive a Return Merchandise Authorization (RMA) number.
- Package Requirements: Attach the RMA number to the outside of the return package or include a note with the RMA number inside the package.
- No RMA = No Processing: Returns without RMA numbers may be refused or delayed.

How to Obtain RMA
- Email: Send return requests to cs@lightharmonic.com.
- Online: Use our website message system.
- Information Needed: Order number, item(s) to return, reason for return, vehicle model/year when relevant, and photos if applicable.

PAYMENT DISPUTES, CHARGEBACKS & RETURN REQUIREMENTS

Please contact Light Harmonic first if there is any issue with your order. Compatibility questions, installation concerns, delivery issues, and product problems can usually be resolved faster through our RMA, exchange, replacement, or support process.

Opening a PayPal dispute, card chargeback, or payment claim does not replace the RMA return process. If you received the merchandise and are requesting a refund, the product must be returned through an approved RMA before any refund can be approved, unless Light Harmonic confirms a different resolution in writing.

Refunds are not issued while the customer keeps the merchandise, except where Light Harmonic expressly authorizes that outcome in writing. A customer may not receive a refund, payment reversal, replacement, or dispute credit while also retaining the original merchandise.

If a payment dispute or chargeback is opened before the product is returned, Light Harmonic may need to handle the matter through the payment processor, PayPal, card issuer, or bank. During that process, voluntary refunds, exchanges, replacement shipments, and non-essential support may be paused until the dispute is resolved or the merchandise is returned through the RMA process.

For any payment dispute involving delivered merchandise, Light Harmonic may provide the payment processor with order records, tracking and delivery confirmation, product descriptions, return policy terms, customer communications, RMA records, and inspection results.

If the payment processor or card issuer requires return of the product, the customer must return the complete product, accessories, manuals, packaging, and any included parts using trackable shipping. Returned items must be received and inspected before any refund, replacement, or further resolution is finalized.

RETURN SHIPPING & COSTS

Standard Returns
- Customer Responsibility: Customer is responsible for return shipping costs unless the return is due to Light Harmonic error or a confirmed defective item.
- Shipping Method: Use trackable shipping and keep the tracking number.
- Insurance Recommended: For high-value items, shipping insurance is strongly recommended.
- Original Shipping: Original shipping charges are non-refundable except for Light Harmonic error or confirmed defective/damaged items.

Product Error or Defective Items
- Pre-paid Labels: We may provide return shipping labels for Light Harmonic errors or confirmed defective products.
- Expedited Processing: Defective item returns receive priority handling after RMA approval.

REFUND PROCESS & TIMELINE

Inspection & Approval
- Receipt Notification: We will notify you when your return is received.
- Inspection Period: 3-5 business days to inspect returned items.
- Quality Check: Items are inspected for condition, completeness, authenticity, electrical connection, installation marks, modification, and missing parts.
- Refund Approval: Refunds are approved only after the returned merchandise has been received, inspected, and confirmed to match the approved RMA.
- No Refund Without Return: If merchandise has been delivered, a refund requires return of the merchandise unless Light Harmonic authorizes another resolution in writing.

Refund Processing
- Refund Method: Credit is issued to the original payment method.
- Processing Time: 3-5 business days after approval.
- Bank Processing: Additional 3-7 business days may apply depending on your financial institution.
- Refund Amount: Original purchase price minus non-refundable shipping, restocking fee if applicable, and any damage/missing-item deductions.

FEES & DEDUCTIONS

Restocking Fee
- Standard Rate: 10% restocking fee applies to most standard returns.
- Exemptions: Confirmed defective/damaged items, Light Harmonic shipping errors, and pre-approved compatibility exchanges.

Additional Deductions
- Return Shipping: Deducted from refund if Light Harmonic provides a return label for a standard return.
- Original Shipping: Non-refundable except for Light Harmonic errors or confirmed defective/damaged items.
- Damage Fees: Additional deductions may apply for damaged, incomplete, modified, or missing-item returns.

NON-RETURNABLE ITEMS

Excluded Products
- Custom or Special Orders: Made-to-order or customized items.
- Used Installation Hardware: Bolts, screws, clips, or mounting hardware showing use.
- Electrical Items: Products showing signs of electrical connection, modification, misuse, or damage.
- Final Sale Items: Products clearly marked final sale.
- Missing Components: Returns missing original accessories, manuals, packaging, or documentation.

Installed, Connected, or Modified Electronics
- Amplifiers, wiring harnesses, electronic modules, and other electrical products are not eligible for standard new-condition returns once they have been installed, electrically connected, modified, damaged, or used outside their intended specifications.
- If an installed electronic product appears defective, it may be handled as a warranty inspection, repair, replacement, or technical-support case, not as an automatic return for refund.
- Damage caused by improper installation, non-normal use, unsupported equipment, non-OEM systems, modification, or customer installation error is not eligible for refund or warranty coverage.

EXCHANGES

Standard Exchanges
- Exchange Process: Contact customer service to arrange exchanges.
- Price Differences: Customer pays or receives the difference in product prices.
- Shipping Costs: Customer is responsible for exchange shipping unless the exchange is due to Light Harmonic error.
- Processing Time: Same as return process plus new shipment time.

FREE Compatibility Exchanges
- Eligibility: Product does not fit despite following our compatibility guidance.
- Contact Timing: Contact us within 30 calendar days from delivery of that item.
- Technical Support: Our team will verify the compatibility issue.
- No Restocking Fee: Pre-approved compatibility exchanges are exempt from restocking fees.
- Replacement Shipping: Light Harmonic may cover replacement shipping for approved compatibility exchanges.

DEFECTIVE OR DAMAGED ITEMS

Immediate Action Required
- Report Timeframe: Contact us within 48 hours of delivery for shipping damage or missing items.
- Photo Documentation: Pictures may be required for damage claims.
- Carrier Claims: We handle shipping damage claims when appropriate.
- Replacement Priority: Confirmed defective or damaged items receive priority replacement handling.

Warranty Considerations
- Warranty Claims: Some product issues may be handled as warranty inspection, repair, or replacement instead of return for refund.
- Installed Products: Installed or electrically connected products may require warranty evaluation before resolution.
- Exclusions: Damage from improper installation, modification, non-normal use, or unsupported equipment is not covered.

CUSTOMER SERVICE & SUPPORT

Contact Information
- Customer Service Hours: Monday-Friday, 10 AM - 5 PM PST.
- Phone: +1-510-880-1088.
- Email: cs@lightharmonic.com.
- Online Chat: Available during business hours.
- Response Time: 24-48 hours for email or online chat inquiries.

What to Include When Contacting Us
- Order Number: Your original order confirmation number.
- Item Details: Product name/part number you wish to return.
- Reason for Return: Brief explanation of why you are returning the item.
- Vehicle Information: Make, model, year, trim, and audio system when relevant.
- Photos: If applicable for damage, defect, fitment, or installation claims.
- Tracking: Return tracking number after shipment.

POLICY UPDATES & MODIFICATIONS

This return policy is subject to change without notice. The policy in effect at the time of your purchase governs your return. For the most current version, please visit our website.

Last Updated: April 30, 2026

Questions? Contact our customer service team. We are here to help resolve order, fitment, delivery, and product concerns through the appropriate RMA, exchange, support, or warranty process.