WARRANTY COVERAGE

Duration & Scope
Light Harmonic ("Company") provides a TWO (2) YEAR LIMITED WARRANTY on automotive speaker products and a ONE (1) YEAR LIMITED WARRANTY on amplifiers, DACs, headphones, cables, and other electronic/accessory products when purchased from Light Harmonic or an Authorized Reseller. This warranty covers defects in materials and workmanship under normal use conditions from the date of original delivery.

What's Covered
• Manufacturing Defects: Flaws in materials or assembly that affect product function
• Workmanship Issues: Problems resulting from the manufacturing process
• Component Failures: Internal parts that fail under normal operating conditions
• Functional Malfunctions: Product not performing as designed specifications

What's NOT Covered
• Physical Damage: Drops, impacts, crushing, or other physical trauma
• Water/Liquid Damage: Exposure to moisture, spills, or submersion
• Misuse or Abuse: Use beyond normal operating parameters
• Unauthorized Modifications: Alterations, repairs, or tampering by non-authorized personnel
• Normal Wear and Tear: Cosmetic scratches, fading, or aging that does not affect function
• Environmental Damage: Extreme temperatures, humidity, or corrosive conditions
• Power Issues: Damage from power surges, incorrect voltage, or electrical problems
• Accidental Damage: Incidents not related to manufacturing defects
• Amplifier Damage or Non-Normal Use: Amplifier issues caused by abnormal use, improper installation, modification, misuse, operation outside the product's intended specifications, or connection to unsupported or non-OEM equipment are not covered under warranty.
• Installation Tutorials and DIY Support: Installation tutorials, installation guidance, and DIY installation support are not warranty services and are not included in warranty coverage.

WARRANTY ELIGIBILITY

Purchase Requirements
• Authorized Purchase: Must be purchased from Light Harmonic or an Authorized Reseller
• Original Purchaser Only: Warranty is non-transferable and applies only to the original buyer
• Proof of Purchase Required: Original receipt, packing slip, or order confirmation must be provided

Geographic Coverage
• United States: Full warranty coverage within the continental US
• International: Coverage may vary by region; contact local authorized dealer
• Shipping Costs: Customer responsible for shipping to service center; Light Harmonic covers return shipping for approved warranty service

WARRANTY CLAIM PROCESS

Before You Contact Us
• Troubleshooting: Try basic troubleshooting steps outlined in your user manual
• Documentation: Gather your proof of purchase and product serial number if available
• Problem Description: Prepare a detailed description of the issue
• Photos/Videos: Document the problem if visually apparent

How to File a Claim
1. Contact Customer Service: email cs@lightharmonic.com
2. Provide Information: Share purchase details, serial number if available, and problem description
3. Receive RMA Number: We will issue a Return Merchandise Authorization number when return inspection is required
4. Ship Product: Send the item to our service center with the RMA number attached
5. Evaluation: Our technicians will assess the warranty claim
6. Resolution: Repair, replacement, or return within 10-15 business days after inspection when possible

Required Information for Claims
• Product Model: Specific model name and part number
• Serial Number: Located on product label or packaging if available
• Purchase Date: Date of original purchase
• Purchase Location: Store or website where purchased
• Problem Description: Detailed explanation of the malfunction
• Proof of Purchase: Receipt, invoice, or order confirmation number

WARRANTY REMEDIES

Repair Service
• Primary Option: We will attempt to repair the defective product when possible
• Genuine Parts: Repairs use authentic Light Harmonic components when available
• Quality Assurance: Repaired products undergo testing before return
• Service Timeline: Most repairs are completed within 10-15 business days after inspection

Replacement Options
• Equivalent Product: If repair is not feasible, we may provide an equivalent replacement
• Refurbished Units: Warranty replacements may be refurbished units in excellent working condition
• Cosmetic Condition: Replacement units may have minor cosmetic blemishes that do not affect function
• Discontinued Models: Discontinued products may be replaced with current equivalent or upgraded models
• Same Warranty Period: Replacements carry the remainder of the original warranty period

No-Cost Resolution
• Parts and Labor: No charge for covered warranty repairs
• Return Shipping: We pay for shipping repaired or replacement items back to you after an approved warranty claim

WARRANTY LIMITATIONS

Legal Limitations
• Express Warranty Only: This warranty replaces all other warranties, express or implied
• Implied Warranty Duration: Any implied warranties are limited to the duration of this express warranty
• Consequential Damages: Light Harmonic is not liable for incidental or consequential damages
• State Law Variations: Some states do not allow limitations on implied warranties; restrictions may not apply to you

Damage Exclusions
• Consumable Parts: Batteries, fuses, and other consumable components have separate coverage
• Software Issues: Software problems may require updates rather than hardware replacement
• Compatibility: Issues arising from incompatibility with other equipment
• User Error: Problems resulting from incorrect installation or operation

AFTER WARRANTY EXPIRES

Paid Repair Service
• Out-of-Warranty Repairs: Available for reasonable fees when parts and service are available
• Diagnostic Service: Problem assessment and repair estimates
• Parts Availability: Replacement parts available for reasonable periods after discontinuation
• Upgrade Options: Trade-in programs may be available for discontinued products

CUSTOMER SUPPORT

Technical Assistance
• Warranty Claim Support: Customer service is available during the warranty period for covered warranty claims
• Product Technicians: Service staff are familiar with Light Harmonic products
• Compatibility Advice: Help is available for product compatibility questions
• Installation Boundary: Installation tutorials, DIY installation support, and vehicle-specific installation coaching are not warranty services

Contact Information
• Warranty Claims: cs@lightharmonic.com
• Technical Support: support@lightharmonic.com
• Phone Support: +1-510-880-1088
• Business Hours: Monday-Friday, 10 AM - 5 PM Pacific Time
• Response Time: 24-48 hours for email inquiries

Online Resources
• User Manuals: Download current manuals from our website
• FAQ Section: Common questions and troubleshooting tips
• Video Tutorials: Installation and setup guidance videos

IMPORTANT NOTES

State Law Rights
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Updates
Light Harmonic reserves the right to modify this warranty policy. The warranty terms in effect at the time of purchase govern your specific product. Check our website for the most current warranty information.

International Customers
International warranty coverage may vary by region. Contact your local authorized dealer or distributor for specific warranty terms and service procedures in your area.

Effective Date: June-15-2025
Questions? Contact our warranty team at cs@lightharmonic.com or visit www.lightharmonic.com/warranty-policy