Refund/Return Policy

Thank you for shopping at www.lightharmonic.com. We stand behind our products and want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help make it right.

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RETURN ELIGIBILITY & TIME LIMITS

Standard Return Window

• Return Period: 30 calendar days from the date you received your item

• Condition Requirements: Items must be unused, undamaged, and in the same condition as received

• Original Packaging: All items must be returned in original packaging with all accessories and documentation

• Proof of Purchase: Receipt, order numbers, or proof of purchase required for all returns
   

Vehicle Compatibility Issues

• Installation Attempted: If you've installed the product and discovered it doesn't fit your vehicle properly, contact our customer service team immediately. Preferably through info@lightharmonic.com or web site message system.  

• FREE Exchange Program: You may be eligible for a FREE exchange to the correct part for your vehicle

• Expert Assistance: Our technical team will help verify compatibility and arrange the appropriate replacement

• No Restocking Fee: Compatibility-related exchanges are exempt from restocking fees when pre-approved
   

RETURN PROCESS & REQUIREMENTS

MANDATORY: RMA Number Required

• Contact First: ALL returns must be pre-authorized by contacting customer service

• RMA Number: You will receive a Return Merchandise Authorization (RMA) number

• Package Requirements:

  • Attach the RMA number to the outside of the return package, OR

  • Include a note with the RMA number inside the package

• No RMA = No Processing: Returns without RMA numbers will be refused or delayed
   

How to Obtain RMA​

• Email: Send return request to cs@lightharmonic.com

• Online: Use our web message system

• Information Needed: Order number, item(s) to return, and reason for return
   

RETURN SHIPPING & COSTS

Standard Returns

• Customer Responsibility: You are responsible for return shipping costs

• Shipping Method: We recommend using a trackable shipping method

• Insurance Recommended: For high-value items, please insure have shipping insurance

• Shipping Cost Deduction: Purchasing shipping out costs will be deducted from your refund
   

Product Error or Defective Items

• Pre-paid Labels: We provide return shipping labels for our errors or defective products

• Expedited Processing: Priority handling for defective item returns
   

REFUND PROCESS & TIMELINE

Inspection & Approval

• Receipt Notification: Email confirmation sent when we receive your return

• Inspection Period: 3 - 5 business days to inspect returned items

• Status Update: Immediate notification of refund approval or denial

• Quality Check: Items inspected for condition, completeness, and authenticity
   

Refund Processing

• Refund Method: Credit issued to original payment method. No Exception.

• Processing Time: 3-5 business days after approval

• Bank Processing: Additional 3-7 business days depending on your financial institution

• Refund Amount: Original purchase price minus shipping cost and restocking fee if any.
   

FEES & DEDUCTIONS

Restocking Fee

• Standard Rate: 10% restocking fee applies to most returns

• Fee Calculation: Based on original item price before taxes and shipping

• Exemptions:

  • Defective or damaged items received

  • Company shipping errors

  • Pre-approved compatibility exchanges (free exchange)
     

Additional Deductions

• Return Shipping: Deducted from refund (unless company error) if company provide return shipping label.

• Original Shipping: Non-refundable except for company errors

• Restocking Fee: Applied as outlined above

• Damage Fees: Additional charges for items returned in damaged condition
   

NON-RETURNABLE ITEMS

Excluded Products

• Custom or Special Orders: Made-to-order or customized items

• Used Installation Hardware: Bolts, screws, or mounting hardware that shows use

• Electrical Items: Products showing signs of electrical connection or modification

• Final Sale Items: Clearly marked "final sale" products

• Perishable Items: Items with expiration dates or limited shelf life
   

Damaged or Modified Items

• Installation Damage: Items damaged during customer installation

• Missing Components: Returns missing original accessories or documentation

• Altered Products: Items that have been modified or tampered with

• Excessive Wear: Items showing more than minimal handling
   

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Standard Exchanges

• Exchange Process: Contact customer service to arrange exchanges

• Price Differences: Customer pays/receives difference in product prices

• Shipping Costs: Customer responsible for exchange shipping unless company error

• Processing Time: Same as return process plus new shipment time
   

FREE Compatibility Exchanges

• Eligibility: Product doesn't fit despite following our compatibility guide

• Pre-Installation Contact: Must contact us before or immediately after installation

• Technical Support: Our team will verify the compatibility issue

• No Additional Costs: Free exchange including return and replacement shipping
   

DEFECTIVE OR DAMAGED ITEMS

Immediate Action Required

• Report Timeframe: Contact us within 48 hours of delivery

• Photo Documentation: Pictures may be required for damage claims

• Carrier Claims: We handle all shipping damage claims

• Replacement Priority: Expedited replacement for defective items
   

Warranty Considerations

• Manufacturer Warranty: Some items may have manufacturer warranty coverage

• Warranty Claims: We assist with warranty claims when applicable

• Extended Protection: Optional extended warranty available for select items
   

CUSTOMER SERVICE & SUPPORT

Contact Information

• Customer Service Hours: Monday-Friday, 10 AM - 5 PM PST

• Phone: +1-510-880-1088

• Email: cs@lightharmonic.com

• Online Chat: Available during business hours

• Response Time: 24-48 hours for email or online chat inquiries
   

What to Include When Contacting Us

• Order Number: Your original order confirmation number

• Item Details: Product name/part number you wish to return

• Reason for Return: Brief explanation of why you're returning the item

• Vehicle Information: Make, model, year (for compatibility issues)

• Photos: If applicable for damage or defect claims
   

POLICY UPDATES & MODIFICATIONS

This return policy is subject to change without notice. The policy in effect at the time of your purchase governs your return. For the most current version, please visit our website.

Last Updated: July-15-2025
Questions? Contact our customer service team - we're here to help ensure your complete satisfaction.