Shipping Policy

• PROCESSING & HANDLING

Order Processing Time: 1-2 business days from order confirmation.

Cut-off Time: Orders placed before 2:00 PM (PST) are starting the process in the same day.

Weekend/Holiday Processing: Orders placed on weekends or holidays will be processed on the next business day.

Custom/Personalized Items: Additional 3 business days processing time.

• SHIPPING COSTS & CALCULATION

Cost Calculation: Shipping costs calculated based on destination, package weight, and dimensions

Free Domestic Shipping: Available for orders over $1000

Shipping Calculator: Use our real-time shipping calculator at checkout

• DOMESTIC SHIPPING (United States)

Standard Shipping: 2-5 business days via USPS/UPS Ground

PO Box Delivery: USPS only for PO Box addresses

Alaska/Hawaii: 3-7 business days, additional shipping costs apply

• INTERNATIONAL SHIPPING

Transit Time: 3-10 business days (may vary by destination)

Default Carrier: FedEx International (alternative carriers available upon request)

Customs & Duties: Customer responsible for all customs fees, duties, and taxes

Restricted Countries: Some destinations may have shipping restrictions

International Tracking: Full tracking provided for all international shipments

• SHIPPING SECURITY & INSURANCE

Signature Required: All orders over $500 USD require signature upon delivery

Package Insurance: Automatic insurance coverage up to $100; additional coverage available

Tracking Numbers: Provided within 24 hours of shipment

Delivery Confirmation: Email notifications for all delivery milestones

• ADDRESS & DELIVERY REQUIREMENTS

  • Address Accuracy: Customer responsible for providing correct shipping address

  • Address Changes: Must be requested within 12 hours of order placement

  • Undeliverable Packages: Returned packages due to incorrect addresses subject to reshipping fees

  • Apartment/Suite Numbers: Required for accurate delivery

  • Business Addresses: Include business name and hours of operation

• DELIVERY ISSUES & SUPPORT

Lost Packages: Report within 10 business days of expected delivery

Damaged Items: Inspect packages upon delivery; report damage within 48 hours

Delivery Attempts: Most carriers attempt delivery 3 times before return

Package Holds: Available at carrier facilities for customer pickup

• SHIPPING NOTIFICATIONS

Order Confirmation: Immediate email upon order placement

Shipping Confirmation: Email with tracking information when shipped

Delivery Alerts: Optional SMS/email notifications for delivery updates

Delay Notifications: Proactive communication for any shipping delays